True Tear Logo

For over 70 years, Allergan has been committed to bringing our patients and providers new treatments for the most prevalent and pressing eye conditions.

TrueTear® is a device developed to temporarily increase tear production during neurostimulation in adult patients. After careful consideration, Allergan has made the decision to stop manufacturing the TrueTear® device effective immediately.

This has nothing to do with the safety or efficacy of the product.

Allergan is providing a full refund to all patients who purchased TrueTear® within the last three years, with proof of purchase and return of the product.

We recommend discussing alternative treatment options with your eye care professional. We apologize for any inconvenience this may cause.

How the refund process will work:

  1. Provide proof of purchase directly to Allergan. If you do not have a copy of your receipt, please contact the eye care professional who you purchased the device from. Once you have a copy of the receipt, you may submit it with the consumer refund request form to Truetear@allergan.com or fax to 855-637-4959.
  2. Upon receipt of your refund request form and proof of purchase, Allergan will provide you with a return authorization form via email as well as a call tag with a day and time window when FedEx will come to pick up your return package. FedEx will have the return label they will place on the package.
  3. You will receive a full refund of the device price by check within 2-3 weeks of when Allergan receives the returned device. The call tag number will be your FedEx tracking number for the return. Retain the call tag number provided to monitor the return of your device.

If you have questions specific to the return of the device, please contact Allergan Eye Care Support at 1 (866) 502-8327 (8 AM – 6 PM Central) or Truetear@allergan.com.

Instructions For Use: For Patients | For Physicians

Indication

TrueTear® provides a temporary increase in tear production during neurostimulation to improve dry eye symptoms in adult patients with severe dry eye symptoms.

Important Safety Information

Contraindications

Do not use TrueTear® if you have a cardiac demand pacemaker, implanted or wearable defibrillator, or other implanted metallic or electronic device (eg, cochlear implant) in the head or neck, chronic or recurrent nosebleeds, a bleeding disorder (eg, hemophilia), a condition that can lead to increased bleeding, or a known hypersensitivity (allergy) to the hydrogel material.

Warnings

Do not use TrueTear® around electronic monitoring equipment (eg, heart monitors or electrocardiogram alarms), in the bath/shower, while driving, operating machinery, or during activity in which sneezing/watery eyes may cause risk, areas other than the nose, within 3 feet of shortwave or microwave therapy equipment, around flammable anesthetic mixture (air, oxygen or nitrous oxide). Do not continue using TrueTear® if your nose is irritated. The device is limited only to the improvement in dry eye symptoms, as the safety and effectiveness for neither the treatment of dry eye disease nor use for periods longer than 6 months has been established. Safety not established in pregnancy, patients under 22 years of age, patients with nasal or sinus surgery (including nasal cautery) or significant trauma, severe nasal airway obstruction or vascularized polyp; active, severe systemic or chronic seasonal allergies; rhinitis or sinusitis requiring treatment; untreated nasal infection; and disabling arthritis, neuropathy, severe dexterity impairment or limited motor coordination. Use only manufacturer's supplied accessories.

Precautions

Consult your doctor on TrueTear® instructions before use and on discontinuing use if pain, discomfort or numbness in the nose persists after reducing for higher levels/longer sessions. Remove studs, nose rings, or other nose jewelry before use. Do not use prescription eye medications or nasal sprays 30 minutes before or after using TrueTear®. Consult your doctor before use if you have suspected or diagnosed heart disease. Keep away from children. Clean as directed. Failure to replace the tip as directed will cause the device to not work properly.

Adverse Events

Nasal pain, discomfort or burning; short-term electrical discomfort; nosebleed; nasal congestion; headaches; trace blood in nostril; facial pain; sore eye; sinus pain; pain around the eye; runny nose; nasal ulcers; and light-headedness.

Caution: Federal law restricts this device to sale by or on the order of a licensed physician. Proper patient training on use of the device is required before home use. For the full Directions for Use, please visit www.allergan.com/truetear/usa.html or call 1-800-678-1605. Please call 1-800-433-8871 to report an adverse event.